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概要
I would describe myself as a motivated, well presented, hard working person, experienced in customer service and thrives working with the public, dealing with queries and helping to solve problems. I have excellent communication skills and I always like to carry out my work in a professional and efficient manner. I have proved these skills through my career in reception and retail posts, arranging stock, handling cash and motivating colleagues. I like to think I am someone who works well alongside others and easy to get along with as I am a sociable person. I am also willing to take on any training necessary to enable me to carry out my work efficiently or progress my retail career.
项目
工作经历
Credit Under Writing Officer
Completion of predisbursment formalities against loan applications.Ensuring applicant\'s Credit history as per bank policy and procedures.Verification of applicant\'s documents and risk monitoring.
Admin & Hr Executive
2 years & 10 months experience and my responsibilities were to manage day by day operations including cafeteria, vehicles, security, Cctv, Event management, First aid and fire & safety, Visitors book, Building and premises, House keeping, Hotel arrangements , Fuel cards of entire company, employee cards and paper work records etc
Supervisor ( Scanning And Data Entry )
Manage a tournament of more then 5000 matches. Team's data collection , scanning of their documents and compiling them.
Customer Services Executive
• Specialist - Priority Serice and 4G LTE Services
• Responsible to answer in bound calls to help & resolve different queries of Customers.
• Guide the customers regarding new services & packages in less than 100 seconds with courtesy & accuracy.
• Customer services of Warid for High User, Corporate and Company Accounts
• Worked on 789 Helpline as CSR for New Sim Activations by using NADRA Systems & Warid Telecom Softwares.
• Analyse different issues and escalate them to the relevant departments and solve them on High Priority.
• Helping customers to enhance the information about Products and tariffs according to their use while using analytical tools.
• Multi-tasking – having to leave a customer waiting while the telephone is answered and dealing with this situation in a polite manner and stressing apologies
• Listening to and helping customers as much as possible to solve the problem they have discussed.
Phone Banking Officer
• Experience in all aspects of customer service – dealing with enquiries over the phone and face to face
• Successfully promote positive customer care, helping as much as possible
• Language Skills – excellent communication skills with a friendly and professional manner
• Policy – Aware of Health & Safety policies regarding personal safety/lone working
• Actively greeting customers and maintaining a level of conversation
• Prioritising workloads as and when customers come in with different issues or problems, ensuring customers waiting, receive and explanation and apology
• Multi-tasking – having to leave a customer waiting while the telephone is answered and dealing with this situation in a polite manner and stressing apologies
• Listening to and helping customers as much as possible to solve the problem they have discussed.
Account Officer
• To handle all documentation and correspondence related to pre-shipment and post shipment of exports.
• To account for all transactions related to exports and foreign exchange.
• Preparation of all documents and complete procedure related to export benefits.
• To prepare details and returns of service tax on monthly basis.
• To authorise entries related to receipts on day to day basis and prepare bank reconciliation on weekly basis.
• To assist for all work related to Income Tax.
• Any other assignment from time to time
